Privacy policy

This policy explains what personal information 24 Hour Site collects, why, and what we do with it. We keep it short because we collect very little.

Who we are

24 Hour Site is a trading name of Central Stock Trading Limited, registered in England and Wales, company number 17472376. Registered office: 15a Anchor Road, Walsall, WS9 8PT. You can contact us at hello@24hoursite.co.uk. For data protection law, we are the “controller” of the information described here.

What we collect

• Order and contact forms: your name, business name, email, phone number and anything you choose to tell us.
• Content form: the business information, text, logo and photos you send us to build your website.
• Emails and calls: what you send us when you get in touch.
• Payment records: invoices and payment confirmations. We don't see or store card details.

Why we use it

• To reply to you and provide the service you asked for (this is necessary for our contract with you).
• To keep business and tax records (a legal obligation).

We don't sell your information, and we don't send marketing emails unless you've asked for them.

Who we share it with

We use a small number of trusted services to run the business:

• Netlify – hosts this website and receives form submissions.
• Microsoft 365 – our email.

Some of these services may store data outside the UK. Where they do, they use legal safeguards approved under UK data protection law.

Cookies and tracking

This website doesn't use cookies or tracking tools. Our fonts are loaded from Google Fonts, which means your browser connects to Google to download them; Google says it does not set cookies or log personal data for this.

How long we keep it

Enquiries that don't become orders: up to 12 months. Customer records and invoices: 6 years, as required for tax purposes. Website content you send us: for as long as we look after your site, then deleted on request.

Your rights

You can ask to see the information we hold about you, ask us to correct or delete it, or object to how we use it. Email hello@24hoursite.co.uk. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.