Questions people ask us

Your site will be built and ready for you to view within 24 hours of us receiving all your content – your details, services, text and photos. We count working days, Monday to Friday. So if everything arrives on Tuesday at 2pm, you'll have a preview link by Wednesday at 2pm. If it arrives on Friday afternoon, you'll have it by Monday afternoon.

It goes on your own web address as soon as you approve it. Switching a domain over can take a few hours to reach everyone, which is outside our control.

We'll let you know what's missing straight away. The 24 hours starts once we have everything. If you're stuck on something – like the “about us” text – tell us and we'll write a draft for you to check.

Two rounds. A round is one list of changes sent together – it can include as many small things as you like (wording, photos, colours, the order of sections). We'll make them all, then you look again and send your second list if you need it.

Bigger changes, like a different layout or extra pages, may cost extra, and we'll always tell you the price first.

Yes. On the £30 monthly plan, up to 30 minutes of edits a month is included. Without the plan, we can quote for one-off changes, or you can edit the site yourself – everything is plain, simple files.

You do. Your web address (like yourbusiness.co.uk) is always registered in your name and paid for by you, directly to the domain company. If we set it up for you, we'll do it in your name and give you the login. We never hold your domain hostage.

Once you've paid, the content – your text, photos and logo – is yours, and you're free to use the finished site however you like. You can take a copy of the site files at any time.

Nothing bad. Give us one month's notice and we'll send you all your site files. We can also help you move the site to a free hosting account in your name, so it stays online. Your domain is already yours, so it just gets pointed at the new home.

No. It's optional. Without it, we'll hand over your finished site and help you put it on a free hosting account in your own name.

You pay the £250 when you've seen your site and approved it, before it goes on your web address. No deposit, nothing upfront.

The prices shown are the total you pay.

Because you only pay once you've approved your site, you never pay for something you're not happy with. If after two rounds of changes we can't build something you like, you don't pay and you owe us nothing.

Once you've approved and paid and the site is live, the £250 isn't refundable, but if something isn't working as described, we'll fix it free of charge. Monthly plan payments can be cancelled with one month's notice.

No – we deliberately keep our sites simple so they're quick to build, cheap to run and hard to break. If you need payments, a shop, a booking system, customer logins or a blog, a specialist platform will suit you better, and we're happy to suggest one.

We set up everything search engines need to understand your site: page titles, descriptions, your business details in a format Google reads, and a sitemap. Nobody can honestly promise you a particular position on Google. Setting up a Google Business Profile (our £50 add-on) usually makes the biggest difference for local businesses.

Not at all. Without a logo, we'll set your business name in a clean, professional style. For photos, recent phone pictures of your work are usually best – real photos beat stock images.

Not by default. Your site won't track your visitors, so you won't need an annoying cookie banner. The map only loads from Google if a visitor clicks to show it.